Casino / Live
xe111 collects only the account and payment information needed to run your sessions — nothing more. This policy explains what we collect, why we collect it, and what choices you have, with access subject to your local law and eligible regions.
When you open an account with us, we collect the details you enter directly — your name, contact information, and the payment method you use to fund your wallet, whether that is Upay or Bank Transfer. We also collect session data automatically: your device type, browser, and the pages you visit inside the lobby. This helps us keep your session running correctly across screens and pick up where you left off when you return. We hold this information only for as long as your account is active or as long as we are required to by applicable rules in your region. We do not sell your data to third parties. We may share limited technical data with our game content studios — Microgaming, PlayStar, PG Soft, Habanero, Spadegaming and Pragmatic Play — strictly to deliver the titles you open in the lobby. No financial details are passed to those studios. Any sharing with payment processors covers only the fields needed to complete the transaction you started. Your eligibility to use this platform and the data rights available to you depend on the laws of your local jurisdiction and the eligible regions we serve.
Payment reference data for Upay transactions is processed only to complete the transfer you initiate. We do not store full payment credentials beyond what is needed for that session.
Bank Transfer details you submit are used solely to process the deposit or withdrawal you request. Records are retained in line with applicable financial rules for your region.
Browser type, device model and session identifiers are collected automatically. This lets the platform restore your lobby position when you return on the same or a different device.
This policy covers data processed directly through xe111 and the account you hold with us. It does not extend to third-party websites you may reach by following an external link. The scope below sets out four areas so you can see clearly what falls inside and outside this policy.
Data collected when you log in, recover your account or update your profile is fully covered by this policy. This includes login identifiers, session tokens and any device fingerprint used for continuity.
Payment data you submit through Upay or Bank Transfer is covered here during processing. Once a transaction is handed to the payment processor, their own privacy terms also apply alongside ours.
Your in-lobby activity — which game categories you open, how long you stay in a session — is covered. We use this only to maintain session continuity and to load the lobby state you left on your last visit.
External links, third-party analytics tools you trigger independently, and any service not hosted on xe111 are outside this policy's scope. Check those services' own published terms for how they handle your data.
You have practical options when it comes to the data we hold. If you believe a detail in your account is wrong — your name, contact number or linked payment method — you can request a correction through our support channel. We will confirm the change once identity checks are complete, following the verification steps shown in your account area. If you want to see a summary of the data we hold against your account, contact support directly and we will provide what we are permitted to share under the rules that apply to your region. You may also ask us to close your account; we will delete or anonymise your data in line with applicable retention rules, retaining only what we are legally required to keep. None of these requests require you to justify your reason — you can raise them at any time. Response timelines depend on the nature of the request and your jurisdiction; we do not invent fixed windows we cannot guarantee.
Contact support to request a summary of the account data we hold. We share what is permitted under the rules applicable to your region.
If a name, number or payment reference is wrong, raise a correction request. We verify your identity first, then update the record as shown in your account settings.
Any question about how a specific piece of data is used can be directed to support. We will answer based on what this policy and your region's rules allow us to share.
You can ask us to close your account and remove your data. We act on this in line with our retention obligations and confirm once the process is complete.
If you have a question that this policy does not answer clearly, or you want to act on one of the rights described above, use the contact routes published on xe111. We respond through the channels listed below; we do not invent response windows we cannot confirm.
Open the chat widget on xe111 to reach our support team. This is the fastest route for account data queries. Use it to start a correction or data request.
Send your privacy or data question to the support email address published on our contact page. Include your registered account identifier so we can locate your record.
The Help section inside your signed-in account area covers common data and privacy questions. Check there first; if your question is not answered, escalate via live chat or email.
We take a minimal-collection approach: we ask only for what your account and sessions actually require. Cookies and similar identifiers are used to keep your session active across pages and to restore your lobby position when you return — not to build advertising profiles. You can adjust cookie preferences through your browser settings; note that disabling certain cookies may affect how your session behaves on the platform.
Session cookies keep your account logged in while you move between the lobby, your wallet and game rooms. They expire when you close your browser or after a period of inactivity, as set in your browser.
Access to your stored data inside our systems is restricted to authorised staff only. Account login is protected by the credentials you set; update them through the security section of your account page.
We keep your account data while your account is open. After closure, we retain only what applicable rules in your region require us to hold — typically transaction records for a defined period set by those rules.
When this policy changes in a material way, we publish the updated version on this page and note the revision date at the top. Continuing to use the platform after an update means you have seen the revised terms.
These questions cover the data and privacy topics we hear most often. If your question is not here, contact support through live chat or the published email address on xe111.
We collect the details you enter during registration — name, contact information and your chosen login credential. We also collect payment method references when you use Upay or Bank Transfer. Session and device data is collected automatically to keep your account running correctly across screens.
We share limited data with our game content studios — Microgaming, PG Soft and others — only to deliver the games you open. Payment processors receive only the fields needed to complete your transaction. We do not sell your personal data to any party for marketing purposes.
Your data is held while your account is active. After you close your account, we retain only what applicable rules in your eligible region require — typically transaction records for a set period defined by those rules. Other personal data is deleted or anonymised once the retention period ends.
Yes. Contact our support team via live chat or the email address on the contact page, and include your registered account identifier. We will provide the data we are permitted to share under the rules that apply to your region. Processing time depends on your jurisdiction and the scope of the request.
Raise a correction request through live chat or support email. We verify your identity using the steps shown in your account area, then update the record. You do not need to give a reason for the correction — simply describe what is incorrect and what it should be.
This policy covers the data we collect when you submit a Upay or Bank Transfer request on our platform. Once the transaction is handed to the payment processor, their own privacy terms apply alongside ours. We recommend reading both policies before making a transaction.
We publish the revised policy on this page and note the date it changed. If you continue using the platform after the update, that signals you have reviewed the new version. For significant changes, we aim to notify you through your account — though the published page is always the authoritative version.